When can I expect to receive my custom artwork?
Custom work takes time and delivery times vary. Please contact me for current wait times.
Will pencil marks be on the final artwork?
Yes, most likely. Pencil marks give a gestural feel to my work and should be considered part of my unique style.
What is your refund and cancellation policy for custom work?
I rarely have disappointed clients, but recognize that some times during the swing of things one may need to cancel the work. I offer a 50% refund at the pencil stage if you are not satisfied. After watercolor is put to paper, I cannot refund due to the unforgiving nature of watercolor – rarely changes can be made in a pleasing way. Please also note that after 4 changes at the pencil stage a 15% increase in the total price is added.
Can I use the custom print for my business? Can I put the print on products on my own?
No. The prints I offer are for personal use only. All commercial copyrights remain with Barbra Ignatiev. I prefer that I handle the printing of products to ensure that your products are top quality.
What does it cost to put my custom print on a product? Will I get to see proofs?
Please contact me for a list of current custom product offerings and prices. I provide mock-ups of products before they are printed.
Can I put more than one pet in my custom pet print?
The custom pet print is designed to honor each pet’s individuality through capturing their movement in repeat. I cannot honor that individuality through adding more than one pet to the mix.
Do you offer other sizes?
Yes, of course. You can go any size bigger than 9×12. Please contact me for pricing.
What are the photo requirements for custom pet print reference?
I require full body photos of your pet. They do not necessarily need to be ultra crisp – just so I see the full body line, the color markings of your pet and other details that you deem important we should be good! In the past I have done a little photo shoot with my own pets and it typically takes only 5-10 minutes by shooting some photos with my iPhone. Have a little play session, have them pose looking at you by offering a treat above the camera lens, get candid shots of them inspecting something the love like a plant, or simply just catch them chilling. An assortment of poses is best!